WHITE ROCK LAVENDER ESTATE

Terms of Service

Last updated: 27 August 2026

Welcome to White Rock Lavender Estate ("WRLE", "we", "us", "our").

These Terms of Service govern your use of the White Rock Lavender Estate website, online store and related services, and any purchases you make through our online store.

By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service.

Please also read our Privacy Policy, Shipping Policy and Returns & Refunds Policy, which form part of our customer terms.

1. About Our Store

White Rock Lavender Estate is an Australian agritourism and lifestyle business based in White Rock, New South Wales.

Our online store offers selected WRLE products, including lavender-based skincare, body care, hair care, home fragrance and other lifestyle products.

Our products are made available for personal use and gifting unless otherwise stated.

2. Acceptance of These Terms

By using our website, placing an order or purchasing a product from WRLE, you confirm that:

• you have read and understood these Terms of Service;
• you agree to comply with these Terms;
• the information you provide to us is accurate and complete; and
• you are legally able to enter into a contract with us.

If you do not agree with these Terms, please do not use our website or place an order.

3. Changes to Our Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, technology or legal obligations.

The current version will always be available on our website.

The version applicable to your purchase will generally be the version in effect when your order is accepted.

4. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• use our website for fraudulent or unlawful activities;
• attempt to access areas of our website or systems without authorisation;
• interfere with the security or operation of our website;
• introduce malicious software or harmful code;
• scrape, copy or reproduce website content for commercial purposes without permission;
• impersonate another person or business;
• provide false or misleading information;
• use our website to infringe another person's rights; or
• use our website in a way that could damage WRLE or our reputation.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.

5. Products

We make reasonable efforts to ensure our product descriptions, photographs, ingredients, prices and other information are accurate and current.

Because many WRLE products contain natural botanical ingredients, minor variations in colour, texture, fragrance and appearance may occur between batches.

Product photographs are provided for illustration and may not represent the exact appearance of every individual product.

Nothing in this section excludes or limits your rights under the Australian Consumer Law.

6. Cosmetic & Personal Care Products

WRLE offers cosmetic, personal care and lifestyle products.

Before using a product, you should read:

• the product description;
• ingredient information;
• directions for use; and
• any warnings or precautions provided with the product.

If you have known allergies or sensitivities, you should carefully review the ingredients before purchasing or using a product.

Individual results may vary.

Where appropriate, we recommend performing a patch test before using a topical product more extensively.

WRLE products are not intended to diagnose, treat, cure or prevent medical conditions unless expressly stated and legally permitted.

Information provided on our website is not medical advice.

7. Essential Oils & Botanical Products

Some WRLE products contain essential oils or concentrated botanical ingredients.

Unless otherwise specified, these products should not be:

• ingested;
• applied internally;
• used in or around the eyes;
• applied to broken or irritated skin.

Follow the directions and warnings supplied with each product.

Keep products away from children and pets where appropriate.

If irritation occurs, discontinue use and seek appropriate professional advice.

8. Product Availability

Products displayed on our website are subject to availability.

We may limit quantities available for purchase or discontinue products from time to time.

Where a product becomes unavailable after you have placed an order, we may contact you to discuss an alternative or provide an appropriate refund.

9. Pricing

All prices are displayed in Australian dollars (AUD).

Unless otherwise stated, prices include applicable GST where required.

Prices may change without notice.

A price change will not affect an order that has already been accepted and paid for, except where an obvious pricing or listing error has occurred.

If an obvious pricing error occurs, we may contact you before fulfilling your order to confirm whether you wish to proceed at the correct price.

If you do not wish to proceed, any payment taken will be refunded.

10. Orders

When you place an order through our website, you are submitting a request to purchase the products in your cart.

After placing an order, you may receive an order confirmation email confirming that we have received your order.

Receipt of an order confirmation does not necessarily mean that your order has been accepted.

We may decline or cancel an order where:

• a product is unavailable;
• there is an obvious pricing or product description error;
• we reasonably suspect fraud or unauthorised activity;
• there is an error in the order;
• payment cannot be successfully processed; or
• circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

11. Payment

Payment must be successfully processed before an order can be fulfilled.

We accept the payment methods displayed at checkout.

Payments may be processed through third-party payment providers.

WRLE does not have access to complete payment card information where such information is processed directly by the relevant payment provider.

You confirm that you are authorised to use the payment method supplied when placing an order.

12. Shipping

Shipping is available to locations shown at checkout.

Shipping costs and available delivery methods are displayed before you complete your purchase.

For full information about dispatch, delivery, tracking and shipping issues, please see our Shipping Policy.

Delivery timeframes are estimates only and may vary.

Nothing in our Shipping Policy or these Terms limits your rights under the Australian Consumer Law.

13. Returns & Refunds

Our Returns & Refunds Policy explains our process for returns, refunds and eligible change-of-mind requests.

WRLE complies with the Australian Consumer Law.

Australian consumers have automatic consumer guarantees that cannot be excluded.

If a product does not meet a consumer guarantee, you may be entitled to a remedy depending on the circumstances, including a repair, replacement, refund or compensation.

Our voluntary return policy does not limit these rights.

14. Change-of-Mind Purchases

Unless otherwise stated in our Returns & Refunds Policy, WRLE is not required to provide a refund solely because a customer has changed their mind.

This may include circumstances where a customer:

• ordered the wrong product;
• ordered the wrong size or quantity;
• no longer wants the product;
• found the product cheaper elsewhere; or
• purchased the product accidentally.

Where we offer a change-of-mind return, the conditions specified in our Returns & Refunds Policy apply.

Nothing in this section affects your Australian Consumer Law rights.

15. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests received before an order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and our Returns & Refunds Policy will apply.

Nothing in this section limits any statutory rights available to you.

16. Promotions

From time to time, WRLE may offer promotions, discount codes, bundles or special offers.

Promotional offers may be subject to additional conditions, including:

• minimum purchase requirements;
• specific products;
• limited promotional periods;
• limited quantities; or
• restrictions on combining promotional offers.

Unless otherwise stated, only one promotional code may be used per order.

Promotions cannot generally be applied retrospectively to orders already placed.

Promotional terms will not override rights available under Australian law.

17. Gift Cards

If WRLE offers gift cards, additional terms may apply.

Gift cards may be subject to conditions relating to:

• expiry;
• redemption;
• use with promotional codes;
• refunds; and
• replacement of lost or stolen gift cards.

Any applicable conditions will be displayed at the time of purchase.

Nothing in our gift card terms excludes rights that cannot legally be excluded.

18. Intellectual Property

All content displayed on our website is owned by or licensed to WRLE unless otherwise stated.

This includes:

• White Rock Lavender Estate branding;
• logos;
• photographs;
• product photography;
• videos;
• written content;
• product descriptions;
• graphics;
• illustrations;
• website design; and
• marketing materials.

You may view and use our website for personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without our written permission, except where permitted by law.

19. Customer Reviews & Content

Where our website allows customers to submit reviews, photographs, comments or other content, you are responsible for ensuring that your content is accurate and does not:

• infringe another person's intellectual property or privacy rights;
• contain unlawful or defamatory material;
• contain misleading or fraudulent information;
• contain malicious software; or
• violate these Terms.

By submitting content to WRLE, you grant us permission to use, reproduce and display that content for legitimate business and promotional purposes where you have the legal right to grant that permission.

We may moderate or remove content where we reasonably consider it unlawful, misleading, offensive, fraudulent or otherwise inappropriate.

20. Third-Party Services

Our website may rely on third-party services including:

• Shopify;
• payment providers;
• delivery providers;
• analytics services;
• advertising platforms;
• social media platforms; and
• other technology providers.

Third-party services may operate under their own terms and privacy policies.

WRLE is not responsible for services that are operated independently by third parties, except where liability cannot legally be excluded.

21. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and use personal information necessary to:

• process and fulfil orders;
• communicate with customers;
• provide customer service;
• process payments;
• arrange delivery;
• improve our website;
• understand customer interactions; and
• conduct marketing where permitted.

Please refer to our Privacy Policy for further information about how we handle personal information.

22. Cookies & Analytics

Our website may use cookies, pixels and similar technologies.

These technologies may help us:

• operate our online store;
• remember preferences;
• understand website traffic;
• improve our website;
• analyse purchasing behaviour;
• measure advertising effectiveness; and
• provide relevant marketing.

Third-party platforms may also use cookies or similar technologies in accordance with their own policies.

Further information is available in our Privacy Policy.

23. Website Availability

We aim to provide a reliable and secure website.

However, we do not guarantee that the website will always be:

• available;
• uninterrupted;
• error-free;
• completely secure; or
• free from harmful software.

We may temporarily suspend access to the website for maintenance, updates, security reasons or other operational requirements.

24. External Links

Our website may contain links to websites operated by third parties.

These links may be provided for convenience or additional information.

WRLE does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

You should review the terms and privacy policies of third-party websites before using them.

25. Limitation of Liability

To the maximum extent permitted by law, WRLE will not be responsible for loss or damage caused solely by circumstances outside our reasonable control.

This may include:

• delivery network disruptions;
• telecommunications failures;
• payment processing failures;
• website hosting issues;
• severe weather;
• natural disasters;
• government restrictions;
• power outages; or
• other circumstances beyond our reasonable control.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot legally be excluded.

26. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify rights or remedies available under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

You may also be entitled to have goods repaired or replaced if they fail to meet a consumer guarantee and the failure does not amount to a major failure.

Further information about your consumer rights is available from the Australian Competition and Consumer Commission.

27. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any dispute relating to these Terms or your use of our website will be subject to the applicable laws of New South Wales, subject to any consumer rights available under Australian law.

28. Contact Us

If you have questions about these Terms, an order or a product, please contact us.

White Rock Lavender Estate
White Rock, NSW, Australia

Website: whiterocklavenderestate.com

Email: hello@whiterocklavenderestate.com

Phone: 04202198789

ABN: 35 674 997 347

Important Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms of Service is intended to remove or reduce your rights under Australian consumer law.

If you believe a product has a problem, please contact us. We will assess the issue and work with you to provide an appropriate remedy where required.

White Rock Lavender Estate
Est. 2024
White Rock, New South Wales, Australia