Shipping policy

WHITE ROCK LAVENDER ESTATE

Shipping Policy

Last updated: 27 August 2026

At White Rock Lavender Estate, we carefully pack every order so your WRLE products arrive safely and ready to enjoy.

This Shipping Policy explains how we process, dispatch and deliver orders placed through the White Rock Lavender Estate online store.

1. Where We Ship

We currently ship orders within Australia.

Shipping availability and costs are calculated and displayed at checkout based on the delivery address and order.

If you are located outside Australia and would like to purchase WRLE products, please contact us before placing an order to discuss whether international shipping is available for your location.

2. Processing & Dispatch Times

We aim to process and dispatch orders within 2–4 business days after payment has been successfully received.

Orders are generally processed Monday to Friday, excluding NSW public holidays.

During busy periods, including:

  • Christmas;
  • Mother's Day;
  • Valentine's Day;
  • product launches;
  • seasonal promotions; and
  • major WRLE events,

dispatch may take slightly longer.

If there is an unexpected delay with your order, we will make reasonable efforts to contact you.

3. Delivery Times

Once your order has been dispatched, delivery times depend on the destination and the courier or postal service used.

As a general guide:

  • NSW metropolitan and regional areas: approximately 2–6 business days
  • Other Australian states and territories: approximately 3–8 business days
  • Remote and regional locations: delivery may take longer

These timeframes are estimates only and are not guaranteed.

Delivery may take longer during peak periods, public holidays, severe weather, natural disasters, courier disruptions or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, order size and available shipping method.

Where we offer free shipping promotions, the applicable minimum order value and promotional conditions will be clearly displayed at the time of the offer.

Shipping charges are shown before you complete your purchase.

5. Order Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Tracking information may take some time to become active after your parcel has been collected by the carrier.

Once your order has been handed to the delivery carrier, delivery updates and estimated delivery dates are determined by the carrier.

6. Delivery Address

Please ensure that your delivery address is complete and accurate before placing your order.

WRLE is not responsible for delays or additional costs resulting from an incorrect, incomplete or outdated delivery address supplied by the customer.

If a parcel is returned to WRLE because the delivery address was incorrect or incomplete, we will contact you to arrange redelivery.

Additional postage costs may apply where the original delivery information supplied by the customer was incorrect.

7. Authority to Leave

Where available, customers may choose an authority-to-leave or similar delivery option provided by the relevant carrier.

If you authorise a parcel to be left at your property, you acknowledge that the carrier may leave the parcel in the location you have nominated.

WRLE is not responsible for loss or damage occurring after a parcel has been delivered in accordance with an authority-to-leave instruction provided by the customer, except where liability cannot legally be excluded under Australian law.

8. Delayed Deliveries

Occasionally, deliveries may take longer than the estimated timeframe.

Delays can occur due to:

  • courier or postal network delays;
  • severe weather;
  • natural disasters;
  • public holidays;
  • peak shopping periods;
  • incorrect delivery information;
  • remote delivery locations;
  • transport disruptions; or
  • circumstances outside our reasonable control.

If your parcel appears to be delayed, please first check your tracking information.

If the parcel has not arrived within a reasonable period after the expected delivery date, please contact us and we will assist with investigating the delivery.

9. Lost or Missing Parcels

If your order has been marked as delivered but you cannot locate it, please check:

  • your nominated delivery location;
  • surrounding areas of your property;
  • with other household members;
  • with neighbours; and
  • the tracking information supplied by the carrier.

If you still cannot locate your parcel, please contact us.

We may contact the relevant delivery provider to investigate the matter.

Where an order is confirmed as lost in transit, WRLE will work with the customer to provide an appropriate resolution.

Nothing in this section limits your rights under the Australian Consumer Law.

10. Damaged Parcels

We carefully package our products before dispatch.

If your parcel arrives damaged, please contact us as soon as reasonably possible and provide photographs of:

  • the external packaging;
  • any visible damage;
  • the products inside the parcel; and
  • the shipping label.

This information may assist us in investigating the issue with the delivery provider.

If a product has been damaged during delivery, please do not continue using the product.

WRLE will assess the circumstances and provide an appropriate remedy in accordance with the Australian Consumer Law.

11. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as reasonably possible.

Please provide your order number and details of the issue.

We will investigate the order and, where appropriate, arrange for the correct item to be sent or provide another appropriate remedy.

12. Split Shipments

Where an order contains multiple products, we may, at our discretion, send items separately where necessary.

If your order is shipped in multiple parcels, you may receive separate tracking information.

Where applicable, shipping charges will be calculated at checkout.

13. Seasonal & High-Demand Periods

White Rock Lavender Estate is a seasonal agritourism business, and order volumes may increase significantly during our lavender and seasonal event periods.

During high-demand periods, dispatch and delivery may take longer than our standard estimates.

We recommend placing orders early when purchasing gifts or products required for a particular date.

14. Public Holidays

Orders are not generally processed or dispatched on Australian public holidays.

Orders placed immediately before, during or around public holidays may take additional business days to process.

15. International Shipping

Unless specifically stated at checkout, WRLE does not currently offer international shipping.

If international shipping becomes available, additional terms may apply, including:

  • international postage costs;
  • customs requirements;
  • import duties;
  • taxes;
  • biosecurity requirements; and
  • restrictions on particular products.

Any applicable international charges or requirements are the responsibility of the customer unless otherwise stated.

16. Products Containing Essential Oils & Botanical Ingredients

Some WRLE products contain essential oils or botanical ingredients.

Customers are responsible for checking product ingredients and any applicable destination restrictions before purchasing.

Certain ingredients or products may be subject to transport, customs or import restrictions in some jurisdictions.

For Australian deliveries, products will be shipped in accordance with applicable transport requirements.

17. Click & Collect

If WRLE offers Click & Collect, eligible products will be available for collection only during the collection times specified at checkout or in the collection notification.

Customers must wait until they receive confirmation that their order is ready before attending the farm for collection.

A valid order confirmation or other identification may be required when collecting an order.

Additional Click & Collect terms may apply.

18. Shipping Promotions

From time to time, WRLE may offer free shipping or reduced shipping promotions.

Promotional shipping offers may be subject to:

  • minimum order values;
  • selected delivery locations;
  • specific products;
  • promotional periods; or
  • other conditions.

Any applicable conditions will be displayed as part of the promotion.

19. Delivery to PO Boxes

Where supported by the selected delivery service, we may deliver to PO Boxes.

Some courier services may not deliver to PO Boxes.

If a selected delivery method is unavailable for a PO Box address, we may contact you to arrange an alternative delivery method.

20. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

If a product is lost, damaged, defective, incorrectly supplied or otherwise fails to meet a consumer guarantee, you may have rights to a remedy depending on the circumstances.

We will assess issues fairly and provide an appropriate remedy where required by law.

21. Contact Us

If you have questions about your order or delivery, please contact us.

White Rock Lavender Estate
White Rock, NSW, Australia

Website: whiterocklavenderestate.com

Email: hello@whiterocklavenderestate.com

Phone: 04202198789

ABN: 35 674 997 347

White Rock Lavender Estate
Est. 2024
White Rock, New South Wales, Australia